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Thursday, May 16 • 10:00am - 10:50am
Calculating ROI for Customer Success LIMITED

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Limited Capacity seats available

Most likely you agree the value of what a Customer Success team can bring to a company by getting customers seeing value quickly, growing year over year and advocating for your product. Often, CS is viewed as a cost center, rather than as a revenue-generating team. How do you prove a return on investment from your customer success team that resonates with your executive team and board? How do you leverage those results to drive a customer success focus and culture across your organization? In this session we'll be covering: The language and metrics that resonate with executives, The math you can use to demonstrate ROI, How to talk about your results with leaders across your company and How to use data and results to a build a customer success culture.

Moderators
avatar for Amy Mustoe

Amy Mustoe

Senior Consultant, The Success League
Amy Mustoe is a Sr. Consultant with The Success League, a consulting firm focused on Customer Success. She believes that customer success is the key to driving revenue, client retention and exceptional customer experiences. Prior to The Success League, Amy built and led several award-winning... Read More →

Speakers
avatar for Michael Harnum

Michael Harnum

CEO, ESG (Customer Success as a Service)
Michael has 20 years of experience in technology services, including 10 years focused exclusively on Customer Success. His company, ESG, does Customer Success as a Service and provides outsourced CS solutions for technology clients around the world. In this model ESG provides virtual... Read More →
avatar for Kristen Hayer

Kristen Hayer

Principal, The Success League
Kristen Hayer is the founder and CEO of The Success League, a customer success consulting firm that works with CS leaders to build and develop high-performing teams. Kristen believes that customer success is the key to driving revenue, client retention and exceptional customer experiences... Read More →

Sponsors
avatar for The Success League

The Success League

The Success League is a Customer Success Consulting firm that works with executives to build and develop top performing Customer Success teams.


Thursday May 16, 2019 10:00am - 10:50am
Museum of Boulder 2205 Broadway, Boulder, CO 80302

Attendees (107)