Boulder Startup Week

Most likely you agree the value of what a Customer Success team can bring to a company by getting customers seeing value quickly, growing year over year and advocating for your product. Often, CS is viewed as a cost center, rather than as a revenue-generating team. How do you prove a return on investment from your customer success team that resonates with your executive team and board? How do you leverage those results to drive a customer success focus and culture across your organization? In this session we'll be covering: The language and metrics that resonate with executives, The math you can use to demonstrate ROI, How to talk about your results with leaders across your company and How to use data and results to a build a customer success culture.